Red Hat SYSTEM 8.0 - MIGRATION GUIDE 7.X TO 8.0 Guía de instalación descargar pdf (Pagina 37)

Task

1 From the ePO server, select the system from which you want to remove the software.

2 Enforce the Host Intrusion Prevention Client UI policy option Show product in

Add/Remove list.

3 Set the deployment task for Host Intrusion Prevention to Ignore.

4 On the client computer, unlock the client interface with a password.

5 Deselect Enable Host IPS.

6 Use the Add/Remove Programs control panel to remove Host Intrusion Prevention.

7 Restart the computer.

How to troubleshoot Windows installation issues

If a problem occurred while installing or uninstalling the client, there are several things to

investigate. These can include ensuring that all required files were installed in the correct

directory, verifying that the client is running, and checking process logs.

Verify Windows installation files

After an installation, check that folders and files were installed on the client. The C:\Progarm

Files\McAfee\Host Intrusion Prevention folder should have been installed and should contain these

essential files and folders:

DescriptionFile Name

Host Intrusion Prevention servicesFireSvc.exe, VSCore/Release/mfefire.exe,

VSCore/Release/mfrvtp.exe

Client consoleMcAfeeFire.exe

Installation history is written to C:\Windows\Temp\McAfeeLogs\McAfeeHip8_Install_<version>.log.

To verify that the client installed correctly, check in this file for the following entry:

Product:

McAfee Host Intrusion Prevention -- Installation operation completed successfully

Log files are located in C:\Documents and Settings\All Users\Application Data\McAfee\Host Intrusion

Prevention\ or C:\ProgramData\McAfee\Host Intrusion Prevention on Vista and Windows 7.

Verify the Windows client is running

The client might be installed correctly, but you might encounter problems with its operation. If

the client does not appear in the ePO console, for example, check that it is running. Open a

command prompt, type tasklist \svc, and check that these services are running:

• FireSvc.exe

• mfefire.exe

• mfevtp.exe

If not, do the following:

1 Run C:\Program Files\McAfee\Host Intrusion Prevention\McAfeeFire.exe to open

the client console.

2 Unlock the console: Select Task | Unlock User Interface and type abcde12345 as the

default password).

Installing the Windows Client

How to troubleshoot Windows installation issues

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