Red Hat ENTERPRISE LINUX 4.5.0 - Guía de usuario descargar pdf (Pagina 116)

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Question about the obstacle information collection tool (collectsa.sh).

When a problem occurs for movement of NEC ESMPRO Agent.

When a problem occurs for movement of NEC ESMPRO Agent, you collect information in the obstacle

information collection tool (collectsa.sh), and, contact us.

- How to use the obstacle information collection tool (collectsa.sh)

1) Log in to the system as the root user.

2) Move to any directory.

3) Execute the obstacle information collection tool (collectsa.sh).

# /opt/nec/esmpro_sa/tools/collectsa.sh

Create collectsa.tgz in the current directory.

4) Contact us. According to the guidance in charge of us, provide collectsa.tgz.

When a problem occurs for movement of the obtacle information collection tool

(collectsa.sh).

The case that the obtacle information collection tool (collectsa.sh) does not work definitely (not finished), you

collect the information that has been collected, and, contact us.

1) Terminate the obtacle information collection tool (collectsa.sh).

1-1) Press <Ctrl> and <C> key in a terminal execute the obtacle information collection tool

(collectsa.sh).

1-2) Check the obtacle information collection tool (collectsa.sh) was finished.

# ps aux | grep collectsa.sh |grep -v grep

For example, collectsa.sh is execute in a background when it is displayed as follows.

#root 11313 0.0 0.4 4196 1124 pts/0 T 14:46 0:00 /bin/bash ./collectsa.sh

1-3) When it is executing in a background, you terminate a process.

# kill -9 {pid}

[example] # kill -9 11313

2) Compress "collectsa" directory which was created in the current directory in tgz.

# tar czvf collect_dir.tgz collectsa/

3) Contact us. According to the guidance in charge of us, provide collect_dir.tgz.

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Red Hat ENTERPRISE LINUX 4.5.0 - Guía de usuario Pagina 116